Keetsa Warranty

Keetsa Limited Warranty Statement for Manufacturing Defects

Please read this Limited Warranty carefully. To maintain your Warranty, you will need to comply with the conditions stated here. This warranty is for manufacturing defects only and does not cover changing comfort preferences.

1. Please maintain this Warranty Statement in a safe place along with your original dated sales receipt that indicates you are the original purchaser. Please do not cut off the white law tag on your mattress or pillow as this contains valuable information about your product. Do not bend or fold your mattress – do not try to get it back into the original box. If you need to exchange your Keetsa product, please follow our specified exchange policy instructions. When moving your Keetsa mattress after initial use, please be sure that it is properly supported and protected – carry on its side when moving.

2. Keetsa branded mattresses come with a 20-year warranty against manufacturing defects that may compromise the sleep quality provided by the mattress.

3. Keetsa branded pillows come with a 5-year warranty against manufacturing defects that may compromise the sleep quality provided by the pillow.

4. Keetsa branded bed frames and foundations come with a 5-year warranty against manufacturing defects that may compromise the sleep quality provided by the frame.

This warranty applies only to the products listed here and only when consumers, who purchased them as a new product, have used them properly. Proper use means using the mattress on a firm, rigid and smooth surface that supports the entire mattress INCLUDING THE CENTER such as a Keetsa steel frame or wood foundation, bed platform, box spring or wood foundation. Proper use also means that the product was not abused by the customer, as defined by the manufacturer.

The start date begins on the date of purchase and an original sales receipt is required to establish the start date of this warranty. There is no expressed manufacturing warranty for Keetsa products that are not specifically listed here.

Mattress manufacturing defects include:

a. Seams coming apart b. Compression of the mattress core greater than 1.5” c. Core failure (extends or depresses more than 1.5” of original height or protrudes out of the mattress core)

Mattress manufacturing defects DO NOT include:

a. Cosmetic changes that naturally occur over time. b. Mattresses that may have been soiled, dampened, burned, stained or otherwise abused. c. Mattress fabric color changes or pills, which can accumulate over time. d. Mattress dimension discrepancies of up to + 1”. e. Mattresses installed on a foundation with slats more than 4” apart and/or with no center support beam with legs that are in contact with floor that allows the mattress to sag in the middle.

Pillow manufacturing defects include:

a. Seams coming apart b. Mis-shaped products when new or within the first 30 nights of use c. Pillow manufacturing defects

Pillow manufacturing defects DO NOT include:

a. Loss of loft or shape after 30 nights of use – this is common among all types of pillows b. Cosmetic changes that naturally occur over time, including color or pills, which can accumulate over time. c. Pillows that have been soiled, dampened, burned or otherwise abused

Foundation manufacturing defects include:

a. Seams coming apart b. Broken support structure that do not adequately provide a firm, rigid and flat surface for the mattress.

Foundation manufacturing defects DO NOT include:

a. Cosmetic change that naturally occur over time, including color or pills, which can accumulate over time in foundations that include fabrics b. Foundations that may have been soiled, dampened, burned, jumped on or otherwise abused. Proper use of the Foundation is defined as having a flat surface for the Mattress to rest on and adequately distribute the weight of the mattress.

If your Keetsa product fails due to manufacturing defects, the manufacturer will repair or replace it at its discretion and reserves the right to substitute comparable materials or models and does not guarantee that the replacement part will match the existing piece or product. Replacement of one piece or part of the product does not constitute agreement to replace other parts. The warranty period does not get extended from the original purchase date if replacement parts are required.

In the event that the product needs to be inspected by the manufacturer to determine a warranty claim, the transportation cost or removal cost is borne by the manufacturer until such time the manufacturer can determine that a claim is valid.

This warranty is solely provided by the manufacturer of the product and in no way is the selling dealer responsible for repair or replacement of the Keetsa product due to a manufacturing defect.

Frequently Asked Questions

1. How long to I need to wait for the mattress to recover, after it is unpacked?

When the sealed bag is opened, the mattress will rise quickly. After opening, the mattress will recover 80-90% and the rest will take 1-3 days to rise completely. However, you can still use the mattress right away. You will also notice some wrinkles and round corners, which will go away after a few days.

2. When I open my mattress, I can smell some distinct odor. What is that odor and is this normal?

Keetsa strives to make each of our products as comfortable and eco-friendly as possible. In an effort to do so, we utilize natural elements, such as Castor Bean Oil, extract of Green Tea, Bamboo and untreated Cotton. All of these natural elements, along with the other materials used to make a Keetsa mattress, will produce a unique scent that is completely harmless and will dissipate in strength over the course of a few days. If you find you are sensitive to the scent, it is recommended that you remove any outer bedding or covering and open windows to allow fresh air ventilation into the room to speed the dissipation of the scent.

3. What do I do with my old mattress?

Recycle!! If the mattress is not very old and in great shape, donate it to a needy family or a homeless shelter. If it is very old and dirty, unfortunately, until there is a recycling center that can handle mattresses, it may end up in a landfill for health reasons. Just know that your new mattress has been made from recycled and recyclable materials.



Pillow manufacturing defects DO NOT include:

a. Loss of loft or shape after 30 nights of use – this is common among all types of pillows b. Cosmetic changes that naturally occur over time, including color or pills, which can accumulate over time. c. Pillows that have been soiled, dampened, burned or otherwise abused

Foundation manufacturing defects include:

a. Seams coming apart b. Broken support structure that do not adequately provide a firm, rigid and flat surface for the mattress.

Foundation manufacturing defects DO NOT include:

a. Cosmetic change that naturally occur over time, including color or pills, which can accumulate over time in foundations that include fabrics b. Foundations that may have been soiled, dampened, burned, jumped on or otherwise abused. Proper use of the Foundation is defined as having a flat surface for the Mattress to rest on and adequately distribute the weight of the mattress.

If your Keetsa product fails due to manufacturing defects, the manufacturer will repair or replace it at its discretion and reserves the right to substitute comparable materials or models and does not guarantee that the replacement part will match the existing piece or product. Replacement of one piece or part of the product does not constitute agreement to replace other parts. The warranty period does not get extended from the original purchase date if replacement parts are required.

In the event that the product needs to be inspected by the manufacturer to determine a warranty claim, the transportation cost or removal cost is borne by the manufacturer until such time the manufacturer can determine that a claim is valid.

This warranty is solely provided by the manufacturer of the product and in no way is the selling dealer responsible for repair or replacement of the Keetsa product due to a manufacturing defect.

Frequently Asked Questions

1. How long to I need to wait for the mattress to recover, after it is unpacked?

When the sealed bag is opened, the mattress will rise quickly. After opening, the mattress will recover 80-90% and the rest will take 1-3 days to rise completely. However, you can still use the mattress right away. You will also notice some wrinkles and round corners, which will go away after a few days.

2. When I open my mattress, I can smell some distinct odor. What is that odor and is this normal?

Keetsa strives to make each of our products as comfortable and eco-friendly as possible. In an effort to do so, we utilize natural elements, such as Castor Bean Oil, extract of Green Tea, Bamboo and untreated Cotton. All of these natural elements, along with the other materials used to make a Keetsa mattress, will produce a unique scent that is completely harmless and will dissipate in strength over the course of a few days. If you find you are sensitive to the scent, it is recommended that you remove any outer bedding or covering and open windows to allow fresh air ventilation into the room to speed the dissipation of the scent.

3. What do I do with my old mattress?

Recycle!! If the mattress is not very old and in great shape, donate it to a needy family or a homeless shelter. If it is very old and dirty, unfortunately, until there is a recycling center that can handle mattresses, it may end up in a landfill for health reasons. Just know that your new mattress has been made from recycled and recyclable materials.

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