Customer Testimonials

Wayne,

We can't begin to tell you how much we enjoy our NexGel king, we noticed the difference immediately... Absolutely the best set for us... And the pillows... Thanks for working with us Wayne, the experience was everything you promised... For all those buyers out there who are undecided about the NexGel because of the cost, not to worry, you'll be gald you made the purchase... Can't put a price on a great nights sleep...

Greg and Bonnie Hutson

Most important, the customer service was outstanding. Wayne's knowledge base was amazing. He had a better range of products than any other store in Northern California. He knew what every mattress was made of, where they were made (he had visited most of the factories) and the pros and cons of the materials. He invited us to sleep on the mattresses and offered to make that happen at our convenience. The delivery and set up was free, even though we have a two story house and he had to hire an extra person. He also removed our old mattress.

After two visits and several hours we were able to find the most comfortable mattress for my tailbone issues and one that would not aggravate my allergies. I ended up with a Natura NexGel. I have had the mattress for over 5 months. I am actually sleeping less hours because I am getting such quality sleep. I was also impressed by the price. At European Sleep Design there were higher prices and we felt pressured to buy. No pressure at the Healthy Bed Store just good information and plenty of time to try out the beds!

Ellen Jonhson, Elk Grove, CA 5/26/2011

Sure, the customer service was great, I worked with Wayne on the purchase of a Natura NexGel mattress, BUT, the real kicker was the PRICE. Wayne had the best prices I could find, and I looked in a 2-hour driving radius from my home on the San Francisco peninsula. Delivery fee?? No charge. Not sure how long he can keep that up, but no delivery charge was the icing on the cake, especially when local stores in the Bay Area were charging $90 to deliver the same product to my home.

Back to the customer service aspect: I am incredibly picky and researched ad nauseam before making such an important purchase. My wife was pregnant and with considerable back pain, and we just wanted to make sure this bed would last us for another 10 to 20 years. I kept coming back to Wayne with questions via email and phone over a several week period and he demonstrated tons of patience and was willing to spend time talking even after I had asked the same question several times.

I also purchased some blankets from his store and there was a small issue with one of them and Wayne worked with the manufacturer to get a replacement. I just received it today with no extra charge. Wayne kept his commitment of great customer service even after I made the big purchase.

I learned of the Healthy Bed Store from my mother who purchased an infrared sauna, and he provided them with the same great deal, great pre and post sales customer service.

OH, and afterwards he sent us some decadent gourmet brownies as a thank you gift. Imagine that.

Samuel Barnes. San Mateo, CA 5/11/2011