Comfort Exchanges & Returns - In-Store Purchases

COMFORT EXCHANGE, CANCELLATION AND RETURN POLICIES

The biggest challenge that a mattress shopper has is if the new mattress they choose to purchase is the right one. We strive to help you find the right mattress system and we have tremendous customer satisfaction with rarely ever having a comfort exchange or warranty issue with our customers.

Your body's memory is used to your old mattress and it may take a few nights to a few weeks of sleeping on your new mattress system to allow your body to adjust. If you still need a different level of comfort, we have a large selection of comfort layers that will improve the comfort of your mattress system without the need for an exchange. If after this time, you realize you have selected the incorrect firmness, we do offer a one-time comfort exchange.

When you become an honored Healthy Bed Store customer, we require that you read, understand and agree to the following comfort exchange, cancellation and return policies.

RETURN/REFUND POLICY

The Healthy Bed Store will not refund the purchase price of any mattress, foundation, bedding or furniture product sold, except under the following conditions:

● You may return and receive a 100% refund on any non-mattress bedding product within 30 days of purchase as long as it is an in-stock store item, was not a special order and it is returned unopened, unused and in its original packaging.

● If the non-mattress bedding product was specially ordered and shipped directly to you from our manufacturer, you may return it for any reason as long as it is returned unopened, unused and in its original packaging. We will refund you the purchase price less the original shipping charge and a 20% processing fee. You are responsible for the return shipping expense. We will not accept any product that arrives to us soiled, stained or damaged in any way.

● We will refund 100% of the purchase price, with no deduction for shipping and processing, in the event of a manufacturer mistake (wrong item, size, color, etc.).

CANCELLATION POLICY

Since most of our products are custom-made by order, you have 48 hours after placing your order to change or cancel your order. All cancellations must be confirmed in writing by fax or email. Our manufacturers will not allow us to cancel an order once it is placed into production and can only be cancelled at their discretion.

ALLERGIC REACTONS and SENSITIVITIES

All new mattress and bedding products, especially those made with any type of foam, may have unique aroma for a few days after delivery. This will not be harmful and should dissipate with a few days. You can help speed up this process by letting your mattress "air out" by opening windows and using ceiling fans to circulate air in the room, prior to putting on your mattress pad and sheets.

We do not warrant any of our products for individual allergic reactions or sensitivities to the product materials. If you are concerned about a possible reaction or sensitivity, we will provide you with samples of our materials to test prior to your purchase, at no charge to you.

COMFORT EXCHANGE

The Healthy Bed Store offers a 90 day comfort exchange on any new mattress purchase - except for Organic mattresses (including Savvy Rest which has their own exchange policy), Showroom or Home Show Floor Models, Clearance, or Discontinued items and Warranty replacements. The 90 day period begins the date of delivery.

Sleep is a personal process and it can take up to several weeks for your body to adjust to a new mattress. If you find that you need to adjust the comfort of the mattress system you purchased, we have a large selection of comfort layers available. Some of our comfort layers are available for you to take home and try for a few nights - contact us for details.

We offer a ONE-TIME Comfort Exchange provided the following conditions are met:

● You need to sleep on your new mattress for at least 30 days. We will make an exchange during the 31-90 day period after the delivery date. If the reselection is less than the original purchase, the difference will be issued as a non-refundable store credit. If "FREE SHIPPING" was included with the original purchase, you will be charged the shipping costs of the exchanged mattress set. Adjustable Bases and wood foundations are not exchangeable. Exchanging foundations for height reasons will result in a $60.00 delivery/switch out fee.

● We recommend that you purchase and use a water-proof mattress protector. If your mattress becomes stained or unsanitary at any time, this will void both your manufactures warranty and comfort exchange.

● Mattress must have the original law labels attached - these have identifying numbers and dates that are pertinent to your mattress and its warranty.

● Mattress Set must be free from stains or foreign materials (human or pet hair, lint, etc) and free from odors (tobacco, perfume, etc.).

● Mattress must be used with a same-brand matching foundation - platform frames or waterbed foundations are acceptable as long as the space between the slats are no more than 3". A mattress designed for a wood foundation cannot be used on a box spring or foundation from another manufacturer - this will void the manufacturer's warranty and is not compliant to current state and federal flame barrier regulations.

● Mattress Set must be installed on a metal or platform frame that has strong center support legs to prevent the foundation from sagging. Lack of proper support can cause structural damage that will void your warranty.

● Body Impressions - It is possible for your new mattress to develop "Body Impressions" during the first several weeks of use, especially with mattresses built with wool layers under the cover. These impressions are normal, do not affect the comfort of the mattress and are not considered a defect. With larger size mattresses, a ridge in the middle may develop where there is less use. Please consult the manufacturer's warranty card for more information.

● Keep in mind that all mattresses are hand-assembled. No two mattresses will be identical and there might be minor imperfections that will in no way affect the warranty or physical performance of the mattress set. Please clip any loose threads with scissors rather than pulling them.

● Pillows and Bedding - Sorry, there are no exchanges or comfort guarantees on pillows, bedding and mattress protectors. We may be able to a loan floor model sample to you to try for 1-2 days before purchase.

Please note that the Healthy Bed Store, unlike most mattress chain stores, does NOT take returned mattresses, have them chemically sterilized and then resells them in their outlet discount store - you can tell if they are a used mattress by the required yellow law label.